CARRIAGE TERMS

VINTERRA LLC (hereinafter referred to as “the Company”) is committed to providing customers with stable and efficient logistics and delivery services. These Shipping Terms apply to all orders for ski gloves purchased through the Company’s official website. By placing an order, you acknowledge that you have read and agree to the contents of these Shipping Terms.

I. Shipping Coverage
Delivery for all orders placed on this website is limited to destinations within the United States only; international shipping services are not supported.
On the checkout page, the system will automatically restrict the shipping country to the United States; it is not possible to select other countries or regions for order delivery.

II. Order Processing Time
All orders enter the processing workflow immediately after successful payment:
Order Processing Time: 1–3 business days.
Processing activities include order verification, inventory confirmation, and packaging preparation.
Once order processing is complete, the shipment will be handed over to a logistics carrier for dispatch as soon as possible.

III. Shipping Time Estimates (Within the U.S.)
Once an order has been shipped, estimated delivery times vary by region as follows:
Major Continental U.S. Regions: 5–10 business days.
Remote Areas or Special Addresses: 7–12 business days.
Actual delivery times may be affected by weather conditions, peak holiday periods, and carrier processing speeds; however, we will make every effort to ensure that orders are delivered on time.

IV. Partner Logistics and Carriers
To ensure delivery stability and coverage, the Company partners with the following logistics service providers (or carriers of equivalent standing):
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx (Federal Express)
The specific carrier method will be automatically assigned based on the delivery address, warehouse inventory status, and logistics efficiency to ensure the best possible delivery experience.

V. Shipment Tracking
Tracking information will be provided for all orders once they have been shipped. Customers may check their shipping status via email or by visiting the Order Details page to track the progress of their package in real-time.

VI. Address Entry Requirements
Customers are required to provide an accurate and complete delivery address when placing an order, including:
Recipient’s Name
Detailed Street Address
City, State, and Zip Code
Valid Contact Phone Number
The Company assumes no liability for delivery delays or failures resulting from incorrect addresses or incomplete information provided by the customer.

VII. Force Majeure
Delivery times may be subject to delays in the event of adverse weather conditions, transportation restrictions, peak holiday periods, or other force majeure events. In this regard, our company will make every effort to coordinate with our logistics service providers to minimize the impact.